Legal
Terms of Service
Last updated 4 September 2026. These terms apply when you book DoorWash laundry or dry cleaning.
The service
DoorWash picks up, cleans, and returns garments in the Atlantic View corridor in Ajah, Lagos. Bookings are subject to estate coverage, a minimum order value, and available pickup slots.
Your account
You must give an accurate phone number and estate address. If you sign in with Google, use the same email you want on the order. You are responsible for activity on your account.
Orders, payment, and garments
Prices shown at catalog are the amounts we charge unless we confirm a change with you. Payment may be online or collected at the door as offered at checkout. Tag every item; we are not responsible for undeclared valuables left in pockets. Care labels and fabric limits apply; we may refuse or reclassify an item that cannot be processed safely.
Turnaround and order issues
DoorWash operates to a 24 to 48 hour return target rather than an unconditional guarantee. If a pickup, processing issue, or delivery attempt needs attention, the order tracking and support channels should show the next available action.
Damage or missing items
Report damage or a missing item within 48 hours of delivery with a photo and your order number. We review intake and custody records for that order. Compensation, when owed, is limited: for each affected item, up to ten times the cleaning charge for that item, and always subject to an overall cap on the order (₦75,000 or three times the order total, whichever is higher, with a minimum cap of ₦15,000). Account credit is used first; cash or refund may apply if an item is confirmed lost.
Contact
Questions: hello@doorwash.ng. Privacy details are in our Privacy Policy.